Trade accounts

Please contact us to apply for a Trade Account or to receive a package price quotation for your installation.

Frequently Asked Questions

Q1

Can I collect my order?

A1

Yes, where possible we can arrange for you to collect your items. In some cases, your items may be sent direct from our suppliers or they may be sent from our different warehouses, so in these cases, it may not be possible for you to collect your complete order. For more information, or to arrange a collection, please get in touch.

Q2

Can I follow you on social media platforms?

A2

Yes! Details of our social media accounts are as follows: Twitter - www.twitter.com/NuentaUK LinkedIn - www.linkedin.com/company/nuenta

Q3

Can I place a bulk order, and do you offer bulk discounts?

A3

Yes, you can place a bulk order and discounts are often available for larger orders. For a package price, please contact us directly and one of the team will be happy to help.

Q4

Can I track my order?

A4

If you'd like to track your order, please call us and we will be able to provide you with relevant updates.

Q5

Do you provide servicing for the equipment that you supply?

A5

We focus on our core business, but would recommend Total Energy Support to take care of your ongoing service and maintenance work.

Q6

How can I cancel or change my order?

A6

If you wish to cancel or change any part of your order, please call us straight away and we will endeavour to fulfil your request but this may or may not be possible depending on how far along the ordering process you are.

Q7

How can I find out more details on a particular product?

A7

If your product is listed on our website, please browse the 'Description' and 'Specification' tabs as well as any datasheets that may be attached. If you have any further queries please do not hesitate to contact us.

Q8

How can I get in touch?

A8

Please visit the 'Contact' page (link in the top right of this page) for all information on how to get in touch. Alternatively, tweet us @NuentaUK.

Q9

What are your delivery terms and prices?

A9

As many of our products are stock items, we look to offer next day delivery when possible. Our standard next day charge is £15 with additional charges for pre-9am, pre-10am, AM or Saturday delivery options. Some items have longer lead times and may incur additional delivery costs, for instance if your address is outside of mainland UK. Please contact us for further information.

Delivery and Returns

Our standard delivery cost is £15. We aim to deliver next day (to UK Mainland) for orders received and paid for by 1pm. Click here for more information...